The Crucial Interplay of Human Understanding and AI Technology in Transcribing Multidisciplinary Healthcare Meetings
As the healthcare sector increasingly adopts AI-assisted transcription technology to record and transcribe multidisciplinary team meetings, ensuring accurate and compliant transcription becomes a challenge. This challenge is amplified by the nuances of human communication, such as the use of silence to influence discussions and outcomes, the complexity of healthcare terminology, and the use of different languages.
The Nuances of Silence and Language Complexity
In meetings, silence can signal agreement, disagreement, or discomfort, thereby influencing the direction and outcomes of the discussion. However, AI technology lacks the capability to recognise or interpret these nuances like humans can. This can result in inaccurate or incomplete transcriptions that fail to capture the full context and meaning of the meeting.
Moreover, healthcare is a field rich with specific terminology and acronyms. For instance, terms like “myocardial infarction” for a heart attack, or acronyms like “COPD” for Chronic Obstructive Pulmonary Disease, are commonly used. Additionally, in a global context, these terms might be used in different languages. AI technology may struggle to accurately transcribe these terms if they are not properly trained on such datasets.
The Need for Human Expertise
To address these challenges, it’s essential to involve a human expert in the transcription process. Human experts can recognise and interpret the nuances of silence and other non-verbal cues in a way that AI technology cannot. They can also handle transcriptions in different languages and understand complex healthcare terminology, ensuring the accuracy of the transcription.
Addressing Imperfections in AI
AI’s imperfect nature introduces errors. For instance, clinical language or acronyms may be misinterpreted, and accents or speech patterns may not be accurately recognised by AI. Such errors can result in misunderstandings and inaccuracies in the transcription. However, involving a human expert in the process can help identify and correct these errors, ensuring high-quality transcription.
Ensuring Compliance with Regulations
It’s also crucial to ensure that the use of AI technology for transcription aligns with relevant regulations and standards, such as data protection and privacy laws. Human experts, equipped with expertise in AI, provide guidance and oversight, ensuring adherence to regulations.
While AI transcription technology offers numerous benefits, the complexity of healthcare terminology and the use of different languages necessitate the involvement of human experts to ensure accuracy. With their expertise and the continuous improvement of AI models, we can look forward to more accurate and efficient transcriptions in healthcare.
About: Gary Morgan is an experienced board director, chief executive, consultant, and corporate advisor with deep expertise in strategy, innovation, and growth in the health tech, aged care, agtech, information security, and research sectors. He is a Fellow of the Governance Institute of Australia, Entrepreneur in Residence at The Allied Health Academy and serves on the Griffith University Industry Advisory Board for the ICT School. Gary has co-authored papers and reports published in leading entrepreneurship and medical journals.
Acknowledgment: This article was composed in part with the assistance of AI technology.